Last updated: 14 June 2026
These Terms and Conditions apply to all work carried out by Oxtune Club LTD, trading from Unit 9, Swan Foundry, Banbury, OX16 5AL.
By booking work with us, leaving a vehicle with us, or instructing us to proceed, you agree to these Terms.
1. About us
1.1 We are Oxtune Club LTD.
1.2 Our trading address is Unit 9, Swan Foundry, Banbury, OX16 5AL.
1.3 These Terms apply mainly to consumer customers. If you are using our services for business purposes, different terms may apply if agreed in writing.
1.4 By booking work, leaving your vehicle with us, or instructing us to proceed, you agree to these Terms.
2. Services we provide
2.1 We provide vehicle servicing, repairs, diagnostics, tuning, performance upgrades and related work (“Services”).
2.2 The exact work to be carried out will be confirmed in a job card, estimate, booking confirmation, email, message or invoice.
2.3 Time for completion
We will give you an indication of how long we expect the work to take and, where possible, agree an estimated completion time or date. However, completion may be delayed by circumstances outside our reasonable control or by lack of workshop capacity, for example delays in parts supply, staff illness, or other unforeseen issues. If we become aware of a significant delay, we will let you know as soon as reasonably possible and agree a new estimated completion time or date with you. This does not affect any legal rights you may have if we fail to perform the services within a reasonable time.
3. Estimates and authorisation
3.1 Any estimate or quotation we provide is based on the information available at the time and is not a fixed price unless we clearly state otherwise.
3.2 If further faults are found, or additional parts or labour are needed, we will tell you as soon as reasonably possible and ask for your approval before carrying out extra chargeable work, except where urgent action is needed to prevent further damage or a safety issue.
3.3 By signing a job card, confirming by message or email, or leaving your vehicle with us after the work has been explained, you authorise us to carry out the agreed work and to move or road-test the vehicle where reasonably necessary.
4. Your responsibilities
4.1 You confirm that you are the owner of the vehicle or are authorised by the owner to instruct us.
4.2 You must provide accurate contact details and accurate vehicle information, including registration, mileage, known faults and modifications.
4.3 You should remove all personal items and valuables from the vehicle before leaving it with us. We are not responsible for loss of or damage to personal belongings left in vehicles, except where caused by our negligence or deliberate act.
4.4 You must tell us about any non-standard modifications, previous remaps, tuning work, or unusual vehicle behaviour that may affect diagnosis, repair or tuning.
5. Parts, tuning and performance work
5.1 Unless otherwise agreed, we may use OEM, OEM-equivalent, pattern or performance parts that are suitable and of satisfactory quality for the intended use.
5.2 If you request performance or non-standard parts or tuning, you accept that these may affect manufacturer warranties, insurance, emissions compliance and long-term reliability. You are responsible for informing your insurer and for ensuring the vehicle is used legally and appropriately.
5.3 For ECU remapping, TCU calibration, standalone ECU work and other performance upgrades, you accept that increased power, torque or altered parameters may place additional stress on the engine, gearbox, drivetrain and related components.
5.4 We will carry out tuning and performance work with reasonable care and skill, but we do not guarantee specific performance, fuel economy or drivability outcomes unless we confirm them in writing.
6. Vehicle risk, damage and responsibility
6.1 While your vehicle is with us, we will take reasonable care of it and comply with our legal duties.
6.2 All vehicles and contents are left with us at the owner’s risk. You remain responsible for insuring your vehicle against loss or damage, including fire, theft and damage beyond our control.
6.3 We are not responsible for pre-existing faults, corrosion, wear, previous poor repairs, hidden defects or issues that become apparent during work or testing, provided we have taken reasonable care.
6.4 We are responsible for loss or damage to your vehicle or its contents only where it is caused by our negligence, our failure to take reasonable care, or our deliberate act.
6.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
7. Completion, collection and storage
7.1 We will notify you when your vehicle is ready for collection, by phone, text, email or another reasonable method.
7.2 Unless we agree otherwise in writing, you must collect your vehicle and pay any outstanding sums within 24 hours of being notified that the vehicle is ready.
7.3 If you do not collect your vehicle within that time, we reserve the right to charge a storage fee of £150 per week, or part of a week, from the end of the 24-hour period until the vehicle is collected. We consider this a genuine pre-estimate of the cost of safely storing the vehicle.
7.4 Storage charges are payable in addition to repair, tuning or diagnostic charges and must be settled in full before the vehicle is released.
8. Prices, payment and lien
8.1 Our labour rates, diagnostic charges and other prices are available on request and/or displayed at our premises or website.
8.2 Unless otherwise stated, prices include or exclude VAT as shown on the estimate or invoice.
8.3 We may ask for a deposit, particularly for large jobs, performance builds or special-order parts. Once special-order parts have been ordered, deposits may be non-refundable except where we are at fault or the law requires otherwise.
8.4 Payment is due in full when the work is complete and before the vehicle is released, unless we agree otherwise in writing.
8.5 Accepted payment methods are as displayed by us from time to time. We are not required to release the vehicle until cleared payment has been received.
8.6 If payment is not made within 24 hours of notification that the vehicle is ready, we may charge interest at 5% per calendar month, or part of a month, on the overdue balance, where permitted by law. This is in addition to any statutory interest we may be entitled to under UK law for late commercial payments.
8.7 We have a lien over your vehicle and its contents, meaning we may keep possession of it until all sums owed to us have been paid in full, where this is permitted by law.
9. Warranties, quality and your legal rights
9.1 If you are a consumer, you have legal rights if our services are not carried out with reasonable care and skill or if parts supplied do not conform to the contract.
9.2 Any labour or parts guarantee we provide will be stated on your invoice or job documentation and will be in addition to your statutory rights.
9.3 If you believe there is a problem with our work, you must tell us as soon as reasonably possible and give us a fair opportunity to inspect the vehicle and, where appropriate, repair or re-perform the work.
10. MOT testing
10.1 We do not carry out MOT tests on our premises.
10.2 Where requested, we can arrange for your vehicle to be taken to an approved third-party MOT testing station for testing on your behalf.
10.3 Any MOT test is carried out by the independent testing station, and their own terms, pricing and booking rules may apply.
10.4 We are not responsible for the outcome of the MOT test or for any delay, refusal or failure by the third-party tester, except where caused by our negligence or deliberate act.
11. Limitation of liability
11.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
11.2 We are not responsible for loss or damage that is not foreseeable or that is caused by events outside our reasonable control.
11.3 We are not liable for loss of profit, loss of business or loss of use where you use our services as a consumer, except where the law says otherwise.
11.4 Nothing in these Terms affects any rights you have that cannot legally be excluded under UK law.
12. Complaints
12.1 If you have a complaint or concern, please contact us as soon as possible so we can try to resolve it informally.
12.2 If we cannot resolve the issue, you may have rights to escalate the matter to Trading Standards or an alternative dispute resolution scheme, depending on the circumstances.
13. Uncollected vehicles
13.1 If your vehicle remains uncollected and unpaid for a prolonged period, and we cannot agree arrangements with you, we may take further steps permitted by law.
13.2 This may include continuing to exercise our lien and, only as a last resort and after reasonable notice, arranging sale of the vehicle where permitted by law.
13.3 Any sale proceeds would be used to settle your outstanding balance, with any remaining surplus accounted for to you.
14. Website use
14.1 Any information on our website is for general guidance only and does not replace individual advice for your specific vehicle.
14.2 All website content belongs to us or is licensed to us, and must not be copied or reused for commercial purposes without our permission.
15. Data protection
15.1 We will handle your personal data in accordance with UK data protection law.
15.2 Our Privacy Policy explains what data we collect, why we collect it and how we use it.
16. Changes to these terms
16.1 We may update these Terms from time to time.
16.2 The version in force at the time you book or authorise work will apply to that job.
17. Governing law
17.1 These Terms are governed by the law of England and Wales.
17.2 Any disputes will be dealt with by the courts of England and Wales, or by any court that has jurisdiction under applicable consumer law.